Customer Satisfaction are customer's evaluation of the product and service of a certain company whether the product or service quality met the customer needs and wants. Product features play and important role in satisfying customers because this is the value or the main core of buying a product with its attributes. Quality service can have the big tendency that customer will repeat purchase because of the good quality service and they became a loyal customer. Example, If I'm planning to buy a food, I would probably go the restaurant where I experience good quality service and their food can satisfy my need.
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Customer opinion is an important part in not only relationship building, but in creating credibility among your customers.
A recent blog post tackled such an issue in the car dealership industry.
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